Notices, Terms and Conditions
We are Investor Travel and we look forward to the opportunity to act as your booking agent.
Product and Suppliers
We sell a variety of travel related products, from different suppliers and service providers. Each supplier has its own terms and conditions that are applicable to your particular arrangements, in addition to our general terms and conditions you should make sure you understand them. Certain software and content found on our website are owned and licensed by us or our Suppliers, your use of which may be subject to further conditions.
Deposits and Payments
Any deposits from you are non refundable. We remind you that a non refundable deposit is payable within 48 hours from receipt of invoice and that final payment will be due 12 weeks prior to departure for general packages. (not applicable for cruise bookings). Payment of a deposit enables us to hold a reservation for you, but does not guarantee the price. The price can only be guaranteed once we receive full payment and travel documents have been issued. Failure to remit final payment on due date will result in cancellation of reservation forfeiture of deposit and may attract cancellation costs. All rates are subject to currency fluctuations – until full and final payment received. We reserve the right to refuse personal cheques as method of payment.
Travel Insurance is a vital part of your arrangements. We strongly recommend that you take out adequate insurance for the duration of your journey. Travel Insurance is a mandatory element of some travel arrangements.
Cancellations and Changes
With all bookings the airlines and operators are very strict – once tickets are issued there will be no name changes permitted. In the event of cancellation which must be received in writing charges will be determined at the time of cancellation by the suppliers and/or Investor Travel.
Visa and Passports
A valid passport will be needed for all international travel arrangements including cruises. It is your responsibility to fulfill the passport visa and other immigration requirements applicable to your Itinerary. Accompanied children under 18 years of age, travelling with parents, require being in possession of an unabridged birth certificate.
Please note that we offer a professional service and therefore will have to charge service fees.
Where applicable, Airport taxes will be paid in advance, but this will be clearly communicated on your invoice. Airport taxes are subject to currency fluctuation and change daily.
The onus rests on the passenger to ensure that all their travel documents are in order. It is your responsibility to ensure that all of the details on your travel documents are correct and to bring to our attention any errors on discrepancies immediately. Our general practice is to send documents to our customers electronically. We reserve the right to charge an administration fee, should you, make a request for such documents to be sent as a hard copy.
Although every effort will be made to comply with any special requests, Investor Travel cannot guarantee these requests, as this would be subject to availability. The terms and conditions set out by all the Tour Operators, Airlines, Hotels and Investor Travel are binding after payments have been received.
Various service providers may impose special terms and conditions regarding deposits, payments, cancellation fees and/or refunds from time to time. All reservations would be subject to these additional conditions.
The airline concerned is not to be held responsible for any act omission or event during the time the passengers are not on-board their aircraft. The passenger’s airline ticket, when issued, shall constitute the sole contract between the airline and purchaser of these tickets and/or passenger.
It is recorded that IATA and BSP issue their “AGENT BILLING ANALYSIS” between the 1st and 5th of every month. Only once the refund reflects on the “AGENT BILLING ANALYSIS” will the refund processing start.
All airline or BSP/IATA refunds will be released 30 days subsequent to the receipt of the BSP “AGENT BILLING ANALYSIS” unless additional complications arise in which instance the refund period could increase to 60 days. There will be additional service fees for the processing of refunds which amount will be at the discretion of Investor Travel and/or Travel Consortium.
No refunds will be released unless all the following are completed and/or adhered to:
- Refunds will only be done back to the card holder or traveler directly and not to any third party.
- Should the traveller authorise payment back to the agent a letter confirming this will be needed with the travellers signature, letterhead, copy of passport and banking details.
- Proof of banking account to be supplied and only a cancelled cheque or bank letter will be accepted.
- All discrepancies be resolved between the agent, client and Investor travel/Travel Consortium